SHIPPING POLICY

From a structured belt chosen to finish a tailored look to a hat packed for an upcoming trip, we understand that receiving your Zevirum™ order is an important part of the shopping experience.

This page explains how orders are prepared, where they may be fulfilled, what shipping costs apply, how long delivery generally takes, and what to do if something does not arrive as expected.

1. Preparing Your Order

Orders are typically processed within 2–5 business days after payment is successfully confirmed.

During this period, an order may go through fulfillment preparation, product and order-detail checks, packaging, and handoff arrangements with the applicable shipping provider.

Business days generally exclude weekends and applicable public holidays.

During periods of unusually high order volume, major holidays, or promotional events, processing may require up to 6 business days.

Processing time is separate from the estimated delivery time shown below. Delivery estimates begin after the order has been dispatched.

2. Shipping Cost

Our standard shipping structure is:

Orders under $69 USD: $6.00 standard shipping
Orders of $69 USD or more: Free standard shipping

The free-shipping threshold is based on the qualifying merchandise subtotal after applicable discounts and before any taxes, duties, or other charges, unless a different calculation is clearly displayed at checkout.

If another shipping method or charge is available for a particular destination, the applicable option will be displayed before you complete checkout.

3. Estimated Delivery

After dispatch, estimated standard delivery times are:

These are estimated delivery ranges rather than guaranteed arrival dates.

Actual transit time can be affected by destination, carrier operations, customs clearance, local delivery networks, public holidays, severe weather, unusually high shipping volumes, or other circumstances outside the ordinary delivery process.

When purchasing for a particular trip, event, or gift date, please allow additional time rather than relying on the final day of an estimated delivery range.

4. Where Orders Are Fulfilled

Zevirum™ is operated by Shenzhen Ranying Technology Co., Ltd.

Our accessories may be fulfilled from our own or partner fulfillment facilities, depending on product availability, inventory allocation, and the delivery destination.

As a result, the shipping origin shown in your tracking information may differ from our business registration address.

An order containing more than one item may also be divided into separate shipments when products are assigned to different fulfillment facilities. If this occurs, the packages may arrive at different times.

We do not represent that every order is dispatched from a local warehouse in the customer's destination country.

5. Tracking Your Package

After an order has been dispatched, tracking information will be sent to the email address associated with the purchase when tracking is available for the shipment.

Please allow approximately 1–3 business days after dispatch for the first carrier tracking events to appear.

A newly issued tracking number may initially show limited information while the package is being transferred into or scanned by the carrier network. This does not by itself indicate that the shipment is lost.

Tracking activity and delivery estimates may change as a package moves between international, regional, and last-mile carriers.

6. International Delivery & Customs

International shipments may be subject to customs procedures in the destination country.

Where import duties, taxes, customs charges, or similar government-imposed fees apply and are not collected during checkout, the recipient may be responsible for those charges in accordance with local requirements.

Customs rules and thresholds vary by destination, so we cannot accurately predict every charge that may apply to an individual international shipment.

Customs inspections or clearance procedures may also extend the delivery period. If a shipment appears to be experiencing an unusual delay, you may contact us so that we can review the available order and tracking information with you.

7. Shipping Address Changes & Cancellation Requests

Please review the recipient name, street address, apartment or unit number, postal code, telephone number, and other delivery details before placing an order.

If you need to request a shipping-address change or cancellation, contact service@zevirum.com as soon as possible after ordering and include your order number.

We will review the current fulfillment status and attempt to accommodate the request where reasonably possible.

Because orders move into fulfillment after they are placed, we cannot guarantee that an address change or cancellation can be completed once processing, packing, or shipment has progressed beyond the point where the order can reasonably be modified.

We do not charge an additional cancellation fee simply for submitting an eligible cancellation request.

If an order has already shipped, it generally cannot be recalled through the ordinary cancellation process. After delivery, an eligible item may instead be handled under our Return & Refund Policy.

8. Delayed Tracking or Delivery

Occasional shipping delays can happen, but a customer should not be left without a way to ask for assistance.

If your package has exceeded the applicable estimated delivery range, or tracking has shown no meaningful update for an extended period, contact:

service@zevirum.com

Please provide your order number so we can review the available shipment information.

Depending on the circumstances, we may check tracking history, review the shipment with the relevant fulfillment or delivery provider, or provide appropriate next steps.

A delay does not automatically mean a package is lost, but prolonged or unusual tracking inactivity should be reviewed rather than ignored.

9. Lost Packages

If tracking information indicates a serious delivery problem or your shipment appears to have been lost in transit, please contact us rather than assuming the order can no longer be addressed.

We will review the available tracking information and, where appropriate, work with the relevant shipping or fulfillment provider to investigate the shipment.

If the package is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.

We do not automatically reject a customer request solely because a carrier tracking page contains a particular status. Delivery concerns will be reviewed using the information reasonably available for the order.

10. Packages Marked Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the package, please first check:

• Around the delivery location

• With other members of your household

• With a building reception desk, mailroom, or property manager where applicable

• Whether the carrier provided a specific delivery location or delivery note

If the package still cannot be found, contact service@zevirum.com with your order number and relevant delivery details.

We will review the situation and available tracking information to determine the appropriate next step. A “Delivered” tracking status alone does not prevent you from contacting us about a genuine delivery issue.

11. Products or Parcels Damaged in Transit

If your Zevirum™ order arrives with shipping damage, please contact us as soon as reasonably possible after discovering the issue.

Include:

• Your order number

• A description of the problem

• Clear photographs of the affected product

• Photographs of the shipping package where relevant

This information helps us distinguish between packaging damage and damage to the product itself.

Once the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, or other return solution at no additional cost to you, depending on the circumstances.

Please refer to our Return & Refund Policy for the broader rules applying to damaged, defective, or incorrect products.

12. Delivery Questions

For assistance with processing, tracking, delivery delays, address concerns, or a package that may be lost or damaged, contact:

Zevirum™ Customer Support
Email: service@zevirum.com
Phone: +86 13242402053

Please include your order number when contacting us about a purchase.

Zevirum™ is owned and operated by Shenzhen Ranying Technology Co., Ltd.

We want the journey of each Zevirum™ piece to be as clear as its design—from the moment your order enters fulfillment to the moment it reaches your wardrobe.