TERMS AND CONDITIONS

These Terms and Conditions govern purchases made through the Zevirum™ online store.

Zevirum™ is owned and operated by Shenzhen Ranying Technology Co., Ltd. When you place an order through our website, these terms form part of the transaction framework between you and the company operating the store.

They should be read together with the product information presented before purchase and our Payment Information, Shipping & Delivery, and Returns & Refunds pages.

Our separate Terms of Use governs access to and use of the website itself.

1. Before You Place an Order

Each Zevirum™ accessory has its own combination of design, dimensions, materials, colors, sizing, and available variants.

Before ordering, please review the applicable product page and confirm:

• Product and quantity

• Selected size and color, where applicable

• Displayed price

• Recipient and delivery information

• Available payment method

• Applicable shipping charge

• Other information presented during checkout

For products with selectable sizes, measurements or fit guidance may be provided to help with your choice.

Placing an order means you are asking us to supply the selected merchandise using the information submitted at checkout.

2. Prices & Currency

Unless otherwise indicated during checkout, prices on the Zevirum™ store are displayed in United States Dollars (USD).

The price applicable to your purchase is the amount presented for the selected product or variant when the order is submitted, subject to correction of a genuine error as described below.

Any applicable shipping charges, discounts, taxes, duties, or other amounts collected through checkout will be presented as part of the transaction where applicable.

Prices may change for future purchases. A later price change does not by itself change the price of an order that has already been validly completed.

3. Promotions & Discounts

From time to time, Zevirum™ may offer promotional pricing or discount codes.

A promotion may be subject to conditions such as a qualifying purchase amount, eligible products, usage limits, or a specified availability period.

Unless expressly stated otherwise:

• Discount codes have no cash value

• Multiple promotional codes may not necessarily be combined

• A discount applies only to eligible merchandise

• A promotion does not automatically apply to a previous order

• Promotional availability may end according to its stated terms

We do not rely on artificial countdowns or false availability claims to alter the transaction terms presented to customers.

4. Order Submission & Confirmation

After you submit an order, we will provide an electronic confirmation using the contact information supplied during checkout.

The confirmation is intended to record the order details received by our system.

Orders may still require payment authorization and ordinary fulfillment review before shipment.

If we discover a material problem that prevents us from fulfilling the purchase—for example, an unavailable item, an obvious pricing or listing error, or an unsuccessful payment authorization—we will take reasonable steps to contact you.

Where an order cannot be fulfilled and payment has already been successfully collected, the applicable amount will be refunded to the original payment method.

5. Payment

The payment methods currently available to you are displayed during checkout.

Payment transactions may be handled through independent payment providers and may be subject to authorization or verification by the applicable processor, card network, bank, or financial institution.

A transaction may fail or remain pending because of circumstances such as incorrect billing information, issuer restrictions, insufficient funds, security review, or provider authorization requirements.

For more information about payment processing and pending authorizations, please review our Payment Information page.

We will not ask you to send complete payment card details or online banking credentials to our customer-support email.

6. Shipping Charges

For standard shipping, the following Zevirum™ rates apply:

Merchandise subtotal below $69 USD — $6.00 standard shipping

Qualifying merchandise subtotal of $69 USD or more — Free standard shipping

Unless otherwise stated at checkout, the $69 threshold is determined after applicable merchandise discounts and before taxes, duties, or other charges.

If another shipping option is made available for a particular destination, its price will be displayed before the order is completed.

7. Processing & Delivery

Orders are ordinarily processed within 2–5 business days after payment confirmation.

During unusually high-volume periods, major holidays, or promotional events, processing may take up to 6 business days.

Estimated standard delivery after dispatch is:

Delivery ranges are estimates rather than guaranteed arrival dates.

Orders may be fulfilled through our own or partner facilities according to inventory and destination. The dispatch location may therefore differ from the company's business registration address.

Complete tracking, split-shipment, delay, lost-package, and delivery information is provided in our Shipping & Delivery policy.

8. International Orders

An international shipment may be subject to import procedures, duties, taxes, or other government-imposed charges in the destination country.

Where these amounts are not collected during checkout, they may be payable by the recipient according to local requirements.

Customs procedures can also affect delivery time.

Because import rules differ between jurisdictions, customers placing international orders should consider any requirements applicable to their destination.

9. Order Changes & Cancellations

If you need to request an address correction, order change, or cancellation, contact service@zevirum.com as soon as possible and include your order number.

We will review the current fulfillment status and attempt to accommodate the request where reasonably possible.

A change or cancellation cannot be guaranteed once processing, packing, or shipment has advanced beyond the point where the order can reasonably be modified.

We do not impose an additional cancellation fee merely because an otherwise eligible cancellation request is submitted.

Once an order has shipped, an eligible product may instead be handled through the applicable return process after delivery.

10. Receiving the Correct Item

When your package arrives, we recommend checking the product against your order confirmation.

If you receive an item that is damaged, defective, materially different from the applicable description, or different in size, color, or product from what you ordered, contact us and provide your order number and relevant supporting information.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, or return solution at no additional cost to you, depending on the circumstances.

A customer will not be required to bear return shipping costs when a return is necessary because we supplied a confirmed damaged, defective, or incorrect item.

11. Returns Because a Style Isn't Right for You

We understand that an accessory can look different once it becomes part of an actual wardrobe.

Eligible products may be returned within 30 calendar days after delivery.

For a standard preference-based return, an item should generally remain unworn and unused except for reasonable inspection, remain in its original condition, and include applicable original tags, accessories, and packaging.

If you simply change your mind about an otherwise correct product, color, size, or style, you are generally responsible for the return shipping cost.

Please contact service@zevirum.com before sending the item back.

Our customer support team will review the request and provide the appropriate return instructions and designated return destination after approval.

12. Return Destination

The business registration address of Shenzhen Ranying Technology Co., Ltd. should not automatically be treated as a return warehouse.

Do not send merchandise to the company address shown on our website unless customer support specifically instructs you to do so for the approved return.

Approved returns may be directed to a designated facility according to the product, fulfillment arrangement, and order circumstances.

This helps ensure that returned merchandise can be identified and processed correctly.

13. Refunds

Once an eligible return reaches the designated return facility, it will be reviewed against the approved request and applicable return conditions.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to display the refund after it has been issued.

Refund eligibility for damaged, defective, incorrect, or materially nonconforming merchandise will be handled according to the circumstances and our Returns & Refunds policy.

14. Exchanges

Where you would prefer another size, color, or style, our ordinary process is to return the original eligible item and place a separate order for the desired replacement while it remains available.

This avoids holding a replacement while the original item is traveling back through the return network.

If a replacement is required because we supplied an incorrect or confirmed defective product, contact customer support before placing another order so that we can determine the appropriate solution.

15. Product Availability

Accessory colors, sizes, and styles may have different inventory levels.

Adding an item to a shopping cart does not necessarily reserve inventory indefinitely.

If an item becomes unavailable after an order has been submitted and we cannot reasonably fulfill it, we will contact you regarding the affected item and provide an appropriate resolution, including a refund where payment has already been collected for merchandise that cannot be supplied.

We will not substitute a materially different product without appropriate customer agreement.

16. Listing or Pricing Errors

We make reasonable efforts to present accurate product and pricing information.

If a genuine and obvious error affects a product listing or transaction, we may contact you before fulfillment to explain the issue and, where appropriate, offer the choice to proceed on corrected terms or cancel the affected item.

If an affected order cannot reasonably be fulfilled and payment has already been collected, the corresponding amount will be refunded.

This provision is intended for genuine errors and is not a general right to alter completed purchases arbitrarily.

17. Responsibility for the Purchase

We are responsible for performing our obligations concerning products sold through our store subject to these terms and applicable law.

Customers are responsible for providing sufficiently accurate order and delivery information and for following reasonable return instructions when requesting an eligible return.

Neither side is expected to be responsible for a failure caused entirely by circumstances outside its reasonable control to the extent permitted by applicable law.

Nothing in these Terms and Conditions is intended to exclude liability or consumer remedies that cannot legally be excluded.

18. Mandatory Consumer Rights

These Terms and Conditions establish Zevirum™'s ordinary purchase rules. They do not replace statutory consumer protections that apply to a particular transaction.

Where applicable law provides a customer with mandatory rights concerning defective goods, cancellation, refunds, conformity, or other aspects of a purchase that are more protective than a provision here, those mandatory requirements will apply.

19. Changes to Purchase Terms

We may revise these Terms and Conditions as our store, fulfillment arrangements, payment services, or legal obligations evolve.

A revised version will display an updated date.

Changes published after an order has been placed will not be used to retroactively remove transaction rights that already apply to that order.

20. Purchase Questions

For assistance concerning an order, payment, shipping, cancellation, return, or refund:

Zevirum™ Customer Support
Email: service@zevirum.com
Phone: +86 13242402053

Please include your order number when contacting us about a purchase.

Zevirum™ is owned and operated by Shenzhen Ranying Technology Co., Ltd.

Business Address:
Unit B105, Blocks A & B, Donghaiwang Industrial Zone, No. 369 Bulong Road, Ma'antang Community, Bantian Subdistrict, Longgang District, Shenzhen

A good transaction should be understandable before the order is placed and manageable afterward. These terms are intended to make the practical responsibilities on both sides clear without separating the important details from the actual shopping experience.